Cancellation and Curtailment

If you are forced to cancel your holiday you must inform us as soon as possible - 07780 548 288 and with a written detail pysgodfflat@hotmail.com. The day we receive your notice to cancel is the date on which we will cancel your booking. If you have booked through our website, therefore through the Best of Wales, then you could let them know. Depending on your reason for cancellation, you may, at our discretion, receive a refund of all money you have paid to us for your booking less the booking fee (if applicable), and a handling charge of £60. See below for details of where we would normally make such a refund. In all other cases, you will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case we will consider a refund, less the booking fee (if applicable), and a handling charge of £90.

If, after you have booked and paid for your holiday you find that you cannot take it for the reasons that are set out below:

  • Death, illness, injury or compulsory quarantine of you or any member of your travelling party named on the booking or of any *relative or **close business associate (see definitions below), excluding pets.
  • Disorganisation or disruption of any UK mainland public transport service due to strike, lockout, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
  • You or any member of your travelling party being required to undertake jury service or appear as a witness at a court of law providing you have had your written request for an alternative date refused.
  • Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business.
  • Accidental damage to your or any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable.
  • You or any member of your travelling party receiving notification of redundancy within two months of the holiday start date, which qualifies for statutory payment under current legislation.
  • * Spouse, partner, child, parent, parent in law, brother, sister or fiancé(e) ** Co-Director or Business Partner

    But not including:

  • Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries.
  • Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday.
  • Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.
  • Failing to follow proper medical advice.
  • Certain hazardous sports or pastimes (definition available on request).
  • Travelling against medical advice.
  • Divorce, separation or personal relationship breakdown.
  • We will normally, but at our absolute discretion, refund up to the cottage holiday rental you are liable to pay, less the booking fee (if applicable), and a handling charge of £60 or in the event of curtailment, the proportion of your holiday lost, less the booking fee (if applicable), and a handling charge of £60.

    Our decision will be final in all cases.

    If you do need to cancel your holiday, please telephone us immediately on 07780 548 288 and follow up by emailing within two days pysgodfflat@hotmail.com In all other cases, we would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the booking fee (if applicable), a handling charge of £90 and any other reasonable costs incurred in remarketing the holiday. The deposit would not be refunded in such cases. If we are not successful in re-letting the booking, the holiday cost remains payable in full.

       pysgodfflat@hotmail.com    07780 548 288